Privacy Policy

Last updated: March 31, 2026

Ritmix, operated by Zolvi AI Group, is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect the following information when you make a purchase or use our service:

• Contact information: your name and email address (required for delivery)
• Payment information: processed and stored by Paddle — we never see or store your card details
• Song intake data: recipient's name, occasion, rhythm/voice preferences, and any personal details you voluntarily provide (e.g., a phone number for safety songs)
• Usage data: standard analytics data such as pages visited and browser type, collected via cookies

2. How We Use Your Information

We use your information solely to:

• Create and deliver your personalized song
• Send you transactional emails (order confirmation, song delivery)
• Improve our service quality
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Children's Data

Some of our products are designed for children (e.g., safety songs). Any information about a child — such as their name — is provided by the purchasing adult and used solely to personalize the requested song. We do not create profiles of children, market to children, or retain children's data beyond what is necessary to fulfill the order.

4. Data Retention

We retain your order and intake data for up to 12 months to handle any support requests or revisions. After that period, personal intake data is deleted. Email addresses may be retained longer for transactional record-keeping purposes.

5. Third-Party Services

We use the following third-party services:

• Paddle — payment processing and merchant of record. See Paddle's privacy policy.
• Google Analytics & Google Ads — website analytics and ad performance measurement. Data is processed by Google. See Google's privacy policy.
• Meta (Facebook) Pixel — ad performance measurement and audience optimization. See Meta's privacy policy.
• TikTok Pixel — ad performance measurement. See TikTok's privacy policy.
• Google Tag Manager — tag management. No personal data is collected by GTM itself.
• Google Fonts — font delivery (no personal data shared).

6. Cookies

We use the following types of cookies:

• Essential cookies: required for the site to function (e.g., remembering your payment session).
• Analytics cookies: help us understand how visitors use the site (Google Analytics).
• Advertising cookies: used to measure ad performance and optimize our campaigns (Google Ads, Meta Pixel, TikTok Pixel). These tools may use hashed customer data to match site activity with ad platforms.

You can disable cookies in your browser settings, though this may affect site functionality. By clicking "Got it" on our cookie notice, you consent to the use of all cookie types described above.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request deletion of your personal data
• Opt out of any non-transactional communications

To exercise any of these rights, contact us at hello@ritmix.co.

8. Security

We take reasonable technical and organizational measures to protect your data. Payment processing is fully handled by Paddle using industry-standard encryption.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date.

10. Contact

Privacy questions? Email us at hello@ritmix.co.